Suggestions & Complaints


The Ministry has a 24 hour Crisis Care Program that offers citizens with round the clock support and guidance for persons needing crisis assistanceseven days a week. This care comes within the time frame of 24 to 72 hours after emergency health care or assistance by the police.The intervention may last up to a period of six weeks. A crisis situation can be wide ranging; however, some examples of persons in crisis situations are as follows:

  • Persons who have exhausted their coping skills, self-esteem, social support and power
  • Persons making suicidal threats or experiencing threats
  • Persons who experienced personal loss
  • Witnesses to suicide or homicide
  • Persons who were the victims of violent crimes
  • Persons who’s housing situation, financial situation, available human resources and/or health risk prove to be problematic to such an extent that the situation of the person is deemed a crisis and in intervention is needed within the time-frame of 24 to 48 hours.

If you are in need for crisis care please contact the Department of Social Services and/or the Department of Community Development, Family & Humanitarian Affairs. We work with various stakeholders to make this service a possibility for the community.

Crisis Care Provisions

The provisions provided to persons that are in crisis situations are:

  • Red Cross Chapter Sint Maarten provides relief supplies: water, blankets and taupoline for basic needs;
  • Temporary Housing provided by government for a maximum period of six weeks based on an assessment; presently the Ministry of Public Health, Social Development &Labour has an agreement with the Rupert Maynard Community Center in St. Peters to house crisis care victims for a maximum period of six weeks. This facility is not functional for families that need temporary living space as it has no cooking facilities. More adequate shelter space is not available at this time and this space will be used until another space is found;
  • A daily needs allowance provided by government that equals maximum four hundred and fifty guilders (450) per person for the period of six weeks. These advices are processed by the Department of Social Services;
  • Counselling and case management and other social services are arranged by the two execution agencies;
  • Arrangements of the Department of Social Services for financial assistance, medical card and legal aid service;
  • Arrangements of services of NGO’s and churches to assist persons that do not qualify for certain services via government.